SafeGear offers you a wide variety of delivery options. We find the best delivery partners and ensure fast and safe delivery. To our services belongs delivery with or without installation and standard or express delivery. The following guideline will give answers to all questions you may have.

IMPORTANT! ALWAYS CHECK PACKAGING BEFORE SIGNING FREIGHT BILL! Before signing the freight bill, be sure to note down that the safe has damages to the packaging

● Keep a copy of the freight bill (if it is done electronically, this should not be needed)

● Take photo of the damaged packaging before opening

● Open up the packaging to reveal the actual damages to the safe

● Take pictures of any external damage that you may find

● Check if the lock is still working, or other basic functionalities

● Contact SafeGear as soon as you can and send us all of the above mentioned information to: Info@safegear.com

Going Forward:

● SafeGear will follow up with the freight forwarder to resolve the dispute as fast as possible

● Keep the product in a place where it will not be exposed to rain

● Every freight damage case is different; sometimes the entire safe needs to be replaced and sometimes it can be fixed with some paint and a deduction on the price

For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.

Yes! SafeGear is very happy to offer support in your delivery & installation process of one of our certified safes. Safety and security during the implementation plays a vital role for us. Therefore, we decided to cooperate with professional safe engineers who are able to secure and guarantee this.

 

The costs regarding this depend on numerous factors:

• the exact weight of the safe
• the bolting process (if you wish it to be bolted on the wall, floor or somewhere else) 
• the floor you live on
• general accessibility of your apartment/house
• existing elevators or stairs 

 

Planning your delivery and installation process with our support saves you a lot of time, avoids wrong installation and prevents any damage.

A frequent error when installing a safe without professional help is that many people leave a space between the safe and for example the wall, without bolting it appropriately. Moreover, if stored in a wardrobe, it should not be solely put inside, one should create a possibility to bolt the safe to a solid ground. Not following those procedures decreases security and simplifies theft. Our engineer specialists with experience in the vault industry can perfectly install your safe in the wished location and therefore facilitate your life and secure your valuables.

If you consider delivery & installation with our help, please inform us beforehand so we can prepare and arrange the best fit for you.

 

When a customer does a purchase, he does not create an account unless he clicks on the button "CREATE AN ACCOUNT" that appears on the thank you for your purchase page. We recommend customers to create an account as it has many benefits:

• See order and shipping status
• Track order history
• Check out faster

Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.

Volgens de Nederlandse wetgeving moeten wapens worden opgeslagen in een wapenkluis of een vergelijkbaar type kluis. Deze moet verankerd zijn in de muur of in de vloer, tenzij de kluis meer dan 200 kg weegt en dus niet gemakkelijk meegenomen kan worden.

The amounts that can be insured in a specific safe variate across European countries. Safes have to be certified according to EN-1143-1 or EN 14450 regulations. These well-defined standards classify safes into security Grades.

The EU Norms for Burglary-resistance safe ratings are values given by independent institutions recognized throughout Europe. The burglary grade could play a role for the insurance category of the stored valuables.

Safes have to be certified according to EN-1143-1 or EN 14450 regulations. These well-defined standards classify safes into security Grades.The amounts that can be insured in a specific safe variate across European countries.

The main characteristics of security mirrors depend on the material, reflectiveness, and type. Click to Read More.

The mirror´s viewing distance refers to the maximum distance between the viewer and the mirror at which the safety mirror can be functionally used.

There are different types of security mirrors to choose from. Each security mirror has it's own purpose. Importance of choosing the right mirror decrease the risk of unexpected incidents. Read more in order to know which mirror is going to be the most suitable for you.

IFS (International Food Standards) is an international review system that ensures the food safety. In order to get an IFS certification, there is a checklist of certain hygiene criteria that have to be met through the entire production procedure.

We have grouped the most Frequently Asked Question. Continue to Read More...

Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.

If you are having the issue that you are typing in your code, but the safe will not open, this means that in 95% of the cases, a battery change will solve the issue. In general, this is always the first step to do when troubleshooting your lock.

No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".

To replace the battery, open the compartment at the bottom of the keypad by sliding the plastic cover to the right.

Follow these steps to replace the battery on your safe:

1) Open the compartment at the bottom of the lock by sliding the plastic cover to the right.

2) Once the plastic cover is open, carefully remove the old battery from the input unit.

3) Disconnect the battery clip and connect it to the new battery.

4) Place the battery inside the lock and close battery cover.

 

Only use quality 9V batteries. The keypad BR5010 is used with code locks like EM2020 or EM3520 from M-Locks.

The keypad is used on safe series:

Lyra, Libra, Paper Star Light, Gemini Pro, SB Pro, GTA, GTB, Safegear Gun Safe, KWT, Topas PRO, Einsatzdeposit

Yes you can change the code lock, as long as you follow the manufacturer's manual.

All electronic lock combinations can be changed. When receiving the product, a fixed manufacturer code is set. The instructions on how to change this code are found in the manufacturer’s manual, which can be downloaded from our website.

For security reasons, SafeGear does not have a master code, so we advise you to be extra careful when changing the code of your electronic safe lock. Always change the code with the door open and test it several times before locking the safe again!